“If you are in the market for a mattress, but it’s a guessing game as to just what sort of mattress you want or you need, you could turn to a company I would trust to do more than just sell bedding: Mattress Warehouse. I trust them because we’ve investigated their business practices, and the way they serve their customers. As a result, I am proud to endorse Mattress Warehouse, and declare each of their 8 locations Gephardt Approved.
For owner Karl Tobler, he convinced me it’s more than just selling a mattress for anyone who walks into his stores: it’s a fitting process.
I watched store manager Doug Nance walk around the store with a clipboard, recording the answers to questions he asked customers. That clipboard contains what is known as the Mattress Warehouse ‘sleep fit process.’ It’s a program developed by Karl to fit his customers to the mattress they are buying. Many little things make a big difference when it comes to getting the good night’s sleep you deserve.
Manager Doug asks, ‘How do you sleep, on your side, on your back, on your stomach? Do you wake up with specific pains?’ Do you toss and turn? What is the temperature of your bedroom? Do you have trouble falling asleep?
Karl says his ‘sleep fit process’ is roughly 20 questions that help assure that our customer’s select the best bed to suit their needs. We take the mystery and fear out of buying a mattress. Sure, he offers a 120 day comfort guarantee, but he says he really wants customers to be happy with their purchase for years to come because it fits them. Mattress Warehouse offers a vast selection of mattresses for every budget. Sometimes a customer will need less expensive beds for a guest room, or for a cottage, says Karl. Sometimes a customer is seeking a higher quality mattress, at a great value, to fill their personal needs. ‘We help people select the right bed so they’ll love it for years,’ says Karl. ‘It’s a great feeling when my customers tell me how much they love their mattress and how much better they’re sleeping at night. It’s satisfying for me, and many send in their friends and family.’
We could find absolutely no customer complaints when it came to Mattress Warehouse, and it may have something to do with an attitude I detected when talking with owner Karl Tobler. ‘All of my sales people have made at least one delivery or two to fill a special need,’ says Karl. Now, Mattress Warehouse has full time delivery people, but Karl says sometimes a customer has special needs that need to be met. ‘I delivered a mattress myself on New Year’s Day,’ says Karl. ‘I delivered it because a customer had a need to have it delivered on New Year’s Day.’
So, Mattress Warehouse: Now you know why I trust this company. You know why I endorse this company. And you know why I am proud to declare all 8 stores in this company Gephardt Approved.”